PURE NINJA / Support
Let’s get you
back to reading.
Help with scanning, subscriptions and your data. Start with the answers below or contact support.
krzysztof.guz@me.com
Include your app version, iOS version and a short description. Please avoid sending payment details, private documents or unnecessary health information.
Getting a clearer reading
Capture the full ingredient list in good light, keep the label in focus and avoid reflections. You can also select a clearer photo or paste the ingredients as text. Compare every result with the original label.
Restoring a purchase
Use Restore on the subscription screen or in settings, with the Apple Account used for the purchase. An active subscription is required. If access does not return, check your subscription status in your Apple Account.
Managing or cancelling a subscription
Open Apple Account subscription settings to change or cancel your plan. Deleting the app does not cancel a subscription. Apple handles billing and refund requests.
Manage Apple subscriptionsRequest a refund from AppleExporting or deleting your history
Open My data & settings in the app to export or delete your history and withdraw consent for future AI analysis. These settings are available even without an active subscription. Separately manage any iOS backups that contain app data.
Analysis unavailable?
Check your internet connection and subscription, then try again. Service interruptions or usage limits may temporarily prevent analysis. An unreadable or unsupported label may need a clearer photo.